Shipping policy

Shipping Policy

Overview

Pinpoint Visuals specializes exclusively in digital products, including AI-generated video footage, photos, and custom digital content. As such, no physical goods are shipped. All products are delivered electronically via digital download.

Digital Product Delivery

Upon successful payment, you will receive a confirmation email containing links to download your purchased digital products. In most cases, downloads are available immediately.

For larger files or custom orders, delivery times may vary. We will provide estimated delivery timelines during the checkout process or upon direct communication for custom projects.

Delivery Times for Custom Orders

Custom digital content (including photos and videos) will be delivered within the agreed-upon timeline discussed at the time of order confirmation. Delivery estimates will depend on the scope and complexity of your project and will be communicated clearly prior to payment.

No Physical Shipping

Pinpoint Visuals does not offer or support shipping of any physical products. There are no shipping fees, no shipping carriers, and no tracking numbers associated with any of our products.

Additional Information

  • File Formats: Our digital products are typically provided in commonly used file formats, such as JPG, PNG, or MP4. Please refer to individual product pages for specific format details.

  • Download Issues: If you experience any difficulties accessing your digital download, please contact us directly via our contact page or email us at hello@pinpointvisuals.com. We are committed to resolving access issues promptly.

Custom Orders

For custom digital content, full payment is required upfront before production begins. A single revision is included unless otherwise stated. Once final files are delivered, they will be provided electronically via a secure download link or direct email delivery.

International Availability

Our digital products are available worldwide. As no physical shipment is involved, there are no international shipping restrictions.

Contact

If you have any questions regarding your digital downloads or require further assistance, please contact us through our website contact form or email us at hello@pinpointvisuals.com.